Information We Collect

We may collect information such as:

  • Full name
  • Mobile number and WhatsApp number
  • Email address
  • Nationality
  • Passport or identification details
  • Driving license information
  • Rental contract information
  • Vehicle rental dates and booking details
  • Payment and deposit information
  • Messages and communications sent through WhatsApp, email, website forms, or other customer service channels

How We Use Your Information

We use your information to:

  • Process and manage vehicle rental bookings
  • Communicate with you regarding reservations, vehicle collection, return dates, extensions, deposits, fines, and customer support
  • Send service-related WhatsApp notifications and reminders
  • Maintain rental records and customer service history
  • Prevent fraud and protect our business and customers
  • Comply with applicable legal and regulatory requirements in Oman

WhatsApp Communications

We may use the WhatsApp Business Platform to communicate with customers.

Messages may include:

  • Booking confirmations
  • Rental reminders
  • Vehicle return reminders
  • Rental extension information
  • Deposit and payment updates
  • Customer support responses
  • Other service-related notifications

We do not sell WhatsApp contact information or customer data to third parties.

Sharing of Information

We may share necessary information with trusted service providers only when required to operate our services, such as:

  • Payment providers
  • Technology and hosting providers
  • Customer relationship management systems
  • WhatsApp and Meta Platforms
  • Government or regulatory authorities when legally required

We do not sell or rent personal information to third parties.

Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain personal information only for as long as necessary for rental operations, customer support, legal obligations, accounting, dispute resolution, and regulatory requirements.

Your Rights and Data Deletion

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements.

To request deletion of your personal information, contact us at:

Email: admin@omaniva.com
Website: https://www.omaniva.com

We will review and process valid requests within a reasonable period.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and improve customer experience.

You may control cookies through your browser settings.

Third-Party Services

Our services may use third-party platforms including Meta, WhatsApp, hosting providers, CRM systems, and payment service providers. These third parties may process data according to their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

For privacy-related questions or requests, please contact:

Manar Khaleej International LLC
Operating under the Omaniva brand
Sultanate of Oman

Email: admin@omaniva.com
Website: https://www.omaniva.com